Customer care

Complaints Book

Under Peru's Consumer Protection Code, KVSG keeps a virtual Complaints Book (Libro de Reclamaciones) available to you. File your claim or complaint here: you will receive a copy of the sheet by email and we will reply within 15 business days at most.

Complaints Book

Complaint sheet

Company name: KVSG S.A.C.
RUC (tax ID): 20506537143
Address: Calle José María Sert 159, Of. 201, San Borja, Lima
Code: LRV-001

1. Consumer filing the claim

Full name

Document type

Document number

Address

Phone

I am under 18: I am filing this through my parent or legal representative

2. Product or service contracted

Type

ProductService

Amount claimed

Optional. Leave blank if it does not apply.

Currency

Description of the product or service

Equipment or service, and the quote, invoice or delivery note number if you have it.

3. Claim details and consumer's request

Type of filing

Claim (reclamo)Dissatisfaction with the products or services.Complaint (queja)Dissatisfaction not related to the products or services, or with how you were attended to.

Details

Request

What you are asking KVSG to do to resolve it.

4. Provider's notes and actions taken

KVSG will reply in writing to the email given, within 15 business days at most; this period cannot be extended.

I declare that the information given is true and that I agree with the terms of my claim or complaint.

This declaration replaces your signature on the virtual sheet.

We will use this information only to handle your claim or complaint, and keep it for 2 years as the law requires. Privacy policy

Filing a claim does not prevent you from using other ways of resolving the dispute, and is not a prerequisite for reporting to INDECOPI.
The provider must answer the claim or complaint within fifteen (15) business days; this period cannot be extended.